Terms of Service

1. Introduction

These Terms of Service govern your use of KG FITNESS (NR1) services, including personal training sessions, coaching programmes, gift vouchers, and this website. By booking, applying, or using our services, you agree to these terms.

KG FITNESS (NR1) operates from Wensum Sports Centre, 169a King Street, Norwich, Norfolk NR1 1QH.

2. Service Descriptions

• Trial sessions: One-off sessions to assess fit and goals. Pay per session.
• Personal training: One-to-one sessions at Wensum Sports Centre or as agreed.
• Monthly coaching: Ongoing coaching packages including programming, nutrition guidance, and check-ins. Requires application and acceptance.
• Gift vouchers: Prepaid sessions or packages redeemable as per voucher terms.

3. Booking & Cancellation Policy

24-hour notice required. You may cancel or reschedule a session free of charge if you give at least 24 hours' notice before the scheduled start time.

Cancellations or rescheduling requests made within 24 hours of the session may result in the session being charged in full. We may apply discretion in exceptional circumstances (e.g. illness, emergency).

To cancel or reschedule, use the link in your booking confirmation email or contact us via WhatsApp or email.

4. Payment Terms

• Payment is due at the time of booking unless otherwise agreed (e.g. pay in person at the session where applicable).
• We accept card payments via Stripe. Monthly coaching may be billed in advance.
• Prices are displayed in GBP and include VAT where applicable.

5. Refund Policy

• Cancelled sessions (24+ hours notice): Full refund or credit.
• Late cancellations: No refund; session may be charged in full.
• No-shows: No refund.
• Gift vouchers: Subject to the terms stated on the voucher. Unused vouchers may be non-refundable after expiry.
• Monthly coaching: Refunds for unused portions are at our discretion and subject to the terms of your coaching agreement.

6. Health & Safety

You confirm that you are in good health and have disclosed any medical conditions or limitations that may affect your participation. You participate in training at your own risk. We recommend consulting a doctor before starting any new exercise programme.

7. Liability Limitations

To the fullest extent permitted by law:

• KG FITNESS (NR1) shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.
• Our total liability for any claim shall not exceed the amount you paid for the relevant service in the 12 months preceding the claim.
• We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, or any other matter that cannot be excluded by law.

8. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes

We may update these terms from time to time. The "Last updated" date at the top indicates when changes were last made. Continued use of our services after changes constitutes acceptance of the updated terms.

10. Contact

For questions about these terms: